January Newsletter

This Month’s Newsletter! HAPPY NEW YEAR! Feliz Ano Nuevo! Bon Annee! Frohes Neues Jahr! Apologies for any nations I’ve omitted, but this is the extent of our linguistic capabilities I’m afraid! Nevertheless, the sentiment goes…

Dealing with Vulnerable Consumers

Dealing with Vulnerable Consumers The DMA has recently issued a white paper containing comprehensive guidelines to call centre staff that may deal with Vulnerable Consumers – ‘Guidelines for Contact Centres dealing with Vulnerable Consumers 2015’.…

The Business Networking Show

The Business Networking Show   “Where the smeg is Wolverhampton” were Steve’s first words when I suggested we attend this now annual business networking event in September. You can take the lad out of Yorkshire……

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